Orders ship within 1–2 business days. Standard delivery is 3–5 days across Hong Kong.

No, all sales of our antibacterial shampoo are final, and we cannot accept returns or exchanges. Because this is a personal care product, we enforce a strict no-return policy to ensure the health, safety, and hygiene of all our customers. Once a bottle leaves our facility, we cannot guarantee it hasn't been opened or tampered with, meaning it cannot safely be resold.

If your shampoo arrives damaged, leaking, or if we sent you the wrong item, please contact our support team within 14 days with a photo of the issue, and we will happily send you a replacement or issue a refund.

Yes! Gyms, clubs, and retailers — use the contact form and select 'Wholesale'.